Refund policy
RETURNS
1. Returns Policy
If you wish to return any BOCOMAL items from online purchased order, please communicated return info via email to sales@bocomalfr.com
If you have purchased from a distributor, please contact the distributor regarding your order or return, thank you!
All returns require a Return Authorization (RA) number provided by the sales@bocomalfr.com. The Return Authorization (RA) number must be listed neatly on the box of the returned shipment. Returns will not be accepted without a Return Authorization (RA) number.
Please reference packing slip with Order Number and item description.
All returned items are in new condition with original packaging, not washed or worn.
Any Return Requests must be made withing 10 business days of receiving your order.
Returns may take up to 15 business days to process from the time we receive the shipment.
We cannot process exchanges at this time, only issue credits for returns. Thank you!
2. Order Cancellation Policy
We proceed online orders as soon as we have it confirmed, it is impossible for a cancellation after confirmation. Please review your order very carefully prior to confirmed your order on the check out page. If you have questions about your order, please contact us.